top of page
Handmade Mosaics by Naz
-
What materials are used in your mosaics?We use high-quality tiles, glass, and ceramics to ensure durability and beauty in every piece.
-
Are the colors in the mosaics exactly as shown in the pictures?Colors may vary slightly due to screen settings and natural tile variations, but we strive for accuracy.
-
Do you offer ready-made mosaics, or are all your products custom-made?We offer both ready-made and custom mosaics. Check our catalog for available designs or contact us for a custom order.
-
How long is the pre-order waiting period ?Pre-order wating period is 10 days.
-
Can I request a specific design for my mosaic?Yes, we welcome custom designs. Share your ideas, and I will bring your vision to life.
-
How long does it take to complete a custom order?Custom mosaics typically take between 10 or more days , depending on the design complexity and quantity.
-
Can I choose the size of the mosaic?Yes, we can create mosaics in various sizes to fit your space. Just provide us with your preferred dimensions.
-
How much does a custom mosaic cost?Pricing varies based on the size, materials, and complexity of the design. Contact me for a personalized quote. Although most of our coasters have a set price.
-
Do you offer payment plans for custom orders?Yes, we offer flexible payment options for larger orders. Please contact us to discuss details.
-
How do I place a custom order?Start by reaching out to us with your design ideas, dimensions, and any other specifics. We will then provide a quote and guide you through the process.
-
Can I make changes to my order after it's placed?Minor adjustments can be made if the mosaic is not yet in production. However, significant changes might incur additional costs.
-
Do you ship internationally?Currently, we only ship within New Zealand. We do not offer international shipping at this time.
-
How is my mosaic packaged to prevent damage during shipping?We use secure packaging materials and methods to protect your mosaic during transit. Each piece is insured for peace of mind.
-
How long will shipping take?Standard delivery within New Zealand takes about 3-5 business days.
-
What is your return policy for custom mosaics?Custom mosaics are non-refundable unless they arrive damaged. For damages, please contact us within 48 hours of receipt.
-
Can I cancel my order?Custom orders can be canceled within 48 hours of payment for a full refund. After that, cancellations may incur fees.
-
How do I care for my mosaic?Regular dusting and gentle cleaning with mild soap and water will keep your mosaic looking fresh. Avoid abrasive cleaners.
-
How can I contact customer service?You can reach me via email at nazranaali@hotmail.com or phone at 0212980537. We’re available Monday through Saturday, 9 AM - 5 PM (GMT+13).
bottom of page